Terms of Service — The Glow Co. Aesthetics
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
--navy: #1C2B3A;
--gold: #A8894F;
--gold-light: #C4A872;
--ash: #A0A4AE;
--cream: #FAF8F4;
--warm-white: #F5F1EB;
--marble: #EDEAE4;
}
body {
background: var(--cream);
color: var(--navy);
font-family: 'Jost', sans-serif;
font-weight: 300;
line-height: 1.7;
}
/* Hero */
.policy-hero {
background: linear-gradient(160deg, #1C2B3A 0%, #2E4258 100%);
position: relative;
padding: 72px 24px 64px;
text-align: center;
overflow: hidden;
}
.policy-hero::before {
content: '';
position: absolute;
top: 50%; left: 50%;
transform: translate(-50%, -50%);
width: 600px; height: 600px;
background: radial-gradient(ellipse at center, rgba(168,137,79,0.12) 0%, transparent 70%);
pointer-events: none;
}
.policy-hero .eyebrow {
font-family: 'Jost', sans-serif;
font-weight: 400;
font-size: 11px;
letter-spacing: 0.2em;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 16px;
}
.policy-hero h1 {
font-family: 'Cormorant Garamond', serif;
font-weight: 300;
font-size: clamp(36px, 5vw, 52px);
color: var(--warm-white);
line-height: 1.15;
}
.policy-hero h1 em {
font-style: italic;
color: var(--gold-light);
}
.hero-rule {
width: 48px; height: 1px;
background: var(--gold);
margin: 24px auto 0;
}
.hero-updated {
font-size: 12px;
color: var(--ash);
margin-top: 20px;
letter-spacing: 0.05em;
}
/* Layout */
.policy-wrap {
max-width: 760px;
margin: 0 auto;
padding: 64px 24px 0;
}
/* Intro */
.policy-intro {
font-family: 'Cormorant Garamond', serif;
font-weight: 300;
font-size: 19px;
line-height: 1.65;
color: var(--navy);
margin-bottom: 48px;
padding-bottom: 48px;
border-bottom: 1px solid var(--marble);
}
/* TOC */
.toc {
background: var(--warm-white);
border: 1px solid var(--marble);
border-left: 3px solid var(--gold);
border-radius: 0 12px 12px 0;
padding: 28px 32px;
margin-bottom: 56px;
}
.toc-label {
font-size: 11px;
font-weight: 400;
letter-spacing: 0.18em;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 16px;
}
.toc ol {
list-style: none;
display: grid;
grid-template-columns: 1fr 1fr;
gap: 8px 32px;
}
.toc ol li {
font-size: 13px;
counter-increment: toc-counter;
display: flex;
align-items: baseline;
gap: 8px;
}
.toc ol li::before {
content: counter(toc-counter, decimal-leading-zero);
font-family: 'Cormorant Garamond', serif;
font-size: 12px;
color: var(--gold);
flex-shrink: 0;
}
.toc ol { counter-reset: toc-counter; }
.toc a {
color: var(--navy);
text-decoration: none;
border-bottom: 1px solid transparent;
transition: border-color 0.15s, color 0.15s;
}
.toc a:hover { color: var(--gold); border-bottom-color: rgba(168,137,79,0.4); }
/* Sections */
.policy-section {
margin-bottom: 52px;
padding-bottom: 52px;
border-bottom: 1px solid var(--marble);
scroll-margin-top: 24px;
}
.policy-section:last-of-type {
border-bottom: none;
margin-bottom: 0;
padding-bottom: 0;
}
.section-num {
font-family: 'Cormorant Garamond', serif;
font-size: 11px;
font-weight: 400;
letter-spacing: 0.18em;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 8px;
}
.policy-section h2 {
font-family: 'Cormorant Garamond', serif;
font-weight: 400;
font-size: 26px;
color: var(--navy);
margin-bottom: 20px;
line-height: 1.2;
}
.policy-section p {
font-size: 15px;
margin-bottom: 14px;
color: var(--navy);
}
.policy-section p:last-child { margin-bottom: 0; }
.policy-section a {
color: var(--gold);
text-decoration: none;
border-bottom: 1px solid rgba(168,137,79,0.3);
transition: border-color 0.15s;
}
.policy-section a:hover { border-bottom-color: var(--gold); }
/* Lists */
.req-list {
list-style: none;
margin: 12px 0 18px;
display: flex;
flex-direction: column;
gap: 10px;
}
.req-list li {
font-size: 15px;
padding-left: 20px;
position: relative;
color: var(--navy);
}
.req-list li::before {
content: '';
position: absolute;
left: 0; top: 11px;
width: 6px; height: 1px;
background: var(--gold);
}
/* Payment methods row */
.payment-methods {
display: flex;
flex-wrap: wrap;
gap: 8px;
margin: 16px 0;
}
.payment-pill {
background: var(--marble);
border-radius: 4px;
padding: 5px 14px;
font-size: 13px;
font-weight: 400;
color: var(--navy);
letter-spacing: 0.03em;
}
/* ACL callout */
.acl-banner {
background: var(--warm-white);
border: 1px solid var(--gold);
border-radius: 12px;
padding: 24px 28px;
margin: 20px 0;
display: flex;
gap: 18px;
align-items: flex-start;
}
.acl-banner .acl-icon {
font-family: 'Cormorant Garamond', serif;
font-size: 22px;
font-style: italic;
color: var(--gold);
flex-shrink: 0;
line-height: 1;
margin-top: 2px;
}
.acl-banner p { font-size: 14px; line-height: 1.65; margin: 0; }
/* Loyalty callout */
.loyalty-callout {
background: linear-gradient(135deg, rgba(168,137,79,0.08) 0%, rgba(168,137,79,0.03) 100%);
border: 1px solid rgba(168,137,79,0.25);
border-radius: 12px;
padding: 28px 32px;
margin-top: 20px;
}
.loyalty-callout h3 {
font-family: 'Cormorant Garamond', serif;
font-weight: 400;
font-size: 20px;
margin-bottom: 12px;
color: var(--navy);
}
.loyalty-callout p { font-size: 14px; margin-bottom: 10px; }
.loyalty-callout p:last-child { margin-bottom: 0; }
/* Governing law badge */
.gov-law {
display: inline-flex;
align-items: center;
gap: 10px;
background: var(--warm-white);
border: 1px solid var(--marble);
border-radius: 8px;
padding: 14px 20px;
margin-top: 16px;
font-size: 14px;
}
.gov-law span {
font-family: 'Cormorant Garamond', serif;
font-size: 18px;
color: var(--gold);
font-style: italic;
}
/* Contact footer */
.policy-contact {
background: linear-gradient(160deg, #1C2B3A 0%, #2E4258 100%);
border-radius: 12px;
padding: 48px 40px;
text-align: center;
margin: 64px 0 96px;
position: relative;
overflow: hidden;
}
.policy-contact::before {
content: '';
position: absolute;
top: 50%; left: 50%;
transform: translate(-50%, -50%);
width: 400px; height: 400px;
background: radial-gradient(ellipse, rgba(168,137,79,0.1) 0%, transparent 70%);
pointer-events: none;
}
.policy-contact h3 {
font-family: 'Cormorant Garamond', serif;
font-weight: 300;
font-size: 28px;
color: var(--warm-white);
margin-bottom: 8px;
}
.policy-contact p {
font-size: 14px;
color: var(--ash);
margin-bottom: 28px;
}
.contact-links {
display: flex;
gap: 16px;
justify-content: center;
flex-wrap: wrap;
}
.contact-links a {
display: inline-block;
padding: 12px 28px;
border: 1px solid var(--gold);
border-radius: 4px;
font-family: 'Jost', sans-serif;
font-size: 12px;
font-weight: 400;
letter-spacing: 0.15em;
text-transform: uppercase;
color: var(--gold-light);
text-decoration: none;
border-bottom-width: 1px;
transition: background 0.2s, color 0.2s;
}
.contact-links a:hover {
background: var(--gold);
color: var(--navy);
border-bottom-color: var(--gold);
}
@media (max-width: 600px) {
.toc ol { grid-template-columns: 1fr; }
.acl-banner { flex-direction: column; gap: 12px; }
.policy-contact { padding: 40px 24px; }
}
The Glow Co. Aesthetics
Terms of Service
Effective from the date of publication. Subject to change — please review periodically.
These terms govern your use of this website and any purchases you make through it. By browsing or placing an order, you confirm that you have read and agree to these terms. If you do not agree, please do not use this site.
Contents
- Eligibility
- Products & Ingredients
- Orders & Contract
- Pricing & Payment
- Delivery
- Cancellations by Us
- Refunds & Returns
- Loyalty Program
- Website Use
- Privacy & Security
- Governing Law
- Changes to These Terms
01
Eligibility
By purchasing through this site, you confirm that:
- You are at least 18 years old
- You are legally capable of entering into binding contracts
- You reside in Australia
- The products are for your personal use or to be gifted to an individual for personal use
- Your delivery address is in Australia
02
Products & Ingredients
Product information and ingredient listings are provided on each product page. Please review ingredient information carefully before placing an order, particularly if you have known sensitivities or allergies.
If you have questions about a product's suitability for your skin, we recommend contacting us before purchasing or booking a skin consultation with Nurse Lisa.
03
Orders & Contract
Placing an order constitutes an offer to purchase — not a binding contract. You'll receive an order confirmation email promptly after checkout, but this is an acknowledgement only.
A contract between us is formed only when your order is dispatched. We reserve the right to decline or cancel any order at our discretion, including where a product is unavailable or where an error in pricing or product information has occurred.
Once placed, orders cannot be amended. We reserve the right to apply reasonable quantity limits on any product.
04
Pricing & Payment
All prices are in Australian dollars and include GST. Delivery costs are additional and shown at checkout. Prices may change at any time, but changes will not affect orders already accepted.
We accept the following payment methods:
Visa
Mastercard
American Express
PayPal
Afterpay
Payment is collected at the time of order. All payment methods must be Australian-issued.
05
Delivery
We dispatch orders within 2 business days from our clinic in Gordon Park, Brisbane. Delivery timeframes are estimates only — we are not liable for delays caused by Australia Post, courier partners, or circumstances outside our control.
You will receive a dispatch confirmation with tracking details once your order has left us. Risk passes to you upon delivery to your nominated address. We ship to Australian addresses only.
For full details, see our Shipping Policy.
06
Cancellations by Us
We reserve the right to cancel a transaction if a product is listed at an incorrect price or with incorrect information due to error. If a cancellation occurs after payment has been collected, a full refund will be issued to your original payment method.
07
Refunds & Returns
§
Consumer guarantees apply under the Australian Consumer Law. Nothing in these terms limits or excludes those rights. For more information, visit the ACCC website.
We accept returns for change of mind within 14 days of delivery, provided items are unopened, unused, and in original packaging. Items that are faulty, damaged in transit, or incorrect will be replaced or refunded in full at our cost.
For full details including how to initiate a return, see our Returns & Refunds Policy.
08
Loyalty Program
Glow Rewards
By joining our loyalty program, you agree to the program terms. Points are earned on eligible purchases and expire after 12 months of inactivity.
Rewards and points have no cash value and cannot be exchanged for currency. We reserve the right to amend or discontinue the program at any time with reasonable notice.
09
Website Use
This website is for personal, non-commercial use only. You may not reproduce, distribute, or use content from this site for commercial purposes without our express written permission.
Links to third-party websites are provided for convenience only. We are not responsible for the content, accuracy, or practices of any linked site, and a link does not constitute an endorsement.
We take reasonable steps to maintain the accuracy and availability of this site but cannot guarantee it will be uninterrupted or error-free. We are not liable for damage to your device arising from use of this site.
10
Privacy & Security
We handle your personal information in accordance with our Privacy Policy. Please review it before placing an order.
While we take reasonable steps to protect your data, no transmission over the internet can be guaranteed as fully secure. We are not liable for unauthorised access to information transmitted to or from this site.
11
Governing Law
These terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of Queensland courts for any disputes arising from your use of this site or any purchase made through it.
§
Queensland, Australia
12
Changes to These Terms
We may update these terms at any time. Changes take effect from the date they are published on this page. We encourage you to review this page periodically. Continued use of the site after an update constitutes acceptance of the revised terms.
Questions about these terms? Get in touch and we'll be happy to help.
