Returns & Refunds

01

Change of Mind Returns

We accept change of mind returns within 14 days of delivery, provided the item is:

• Unopened and unused
• In its original packaging, undamaged and resaleable
• Accompanied by proof of purchase

To start a return, email us at support@theglowcoaesthetics.com.au with your order number and the reason for return. We’ll reply within one business day with instructions.

Return shipping for change of mind is at the customer’s cost. We recommend using tracked postage — we cannot process refunds for items that don’t reach us.

02

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged in transit, or different from what you ordered, we’ll cover return shipping and issue a full refund or replacement — your choice.

Please contact us within 14 days of delivery at support@theglowcoaesthetics.com.au with:

• Your order number
• A brief description of the issue
• A photo if the item is damaged

We’ll organise a prepaid return label and resolve the issue promptly.

03

Non-Returnable Items

For hygiene reasons, the following cannot be returned unless faulty:

• Opened skincare products
• Items marked as non-returnable on the product page

04

Refund Processing

Once your return is received and inspected, we’ll process your refund within 7 business days. Refunds are issued to your original payment method. Depending on your bank or card provider, it may take a few additional days to appear in your account.

We do not offer direct exchanges. If you’d like a different product, please return the original item and place a new order.