Refund policy
Returns & Refunds — The Glow Co. Aesthetics
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
:root {
--navy: #1C2B3A;
--gold: #A8894F;
--gold-light: #C4A872;
--ash: #A0A4AE;
--cream: #FAF8F4;
--warm-white: #F5F1EB;
--marble: #EDEAE4;
}
body {
background: var(--cream);
color: var(--navy);
font-family: 'Jost', sans-serif;
font-weight: 300;
line-height: 1.7;
}
/* Hero */
.policy-hero {
background: linear-gradient(160deg, #1C2B3A 0%, #2E4258 100%);
position: relative;
padding: 72px 24px 64px;
text-align: center;
overflow: hidden;
}
.policy-hero::before {
content: '';
position: absolute;
top: 50%;
left: 50%;
transform: translate(-50%, -50%);
width: 600px;
height: 600px;
background: radial-gradient(ellipse at center, rgba(168,137,79,0.12) 0%, transparent 70%);
pointer-events: none;
}
.policy-hero .eyebrow {
font-family: 'Jost', sans-serif;
font-weight: 400;
font-size: 11px;
letter-spacing: 0.2em;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 16px;
}
.policy-hero h1 {
font-family: 'Cormorant Garamond', serif;
font-weight: 300;
font-size: clamp(36px, 5vw, 52px);
color: var(--warm-white);
line-height: 1.15;
}
.policy-hero h1 em {
font-style: italic;
color: var(--gold-light);
}
.hero-rule {
width: 48px;
height: 1px;
background: var(--gold);
margin: 24px auto 0;
}
/* Layout */
.policy-wrap {
max-width: 760px;
margin: 0 auto;
padding: 64px 24px 96px;
}
/* Intro */
.policy-intro {
font-family: 'Cormorant Garamond', serif;
font-weight: 300;
font-size: 20px;
line-height: 1.6;
color: var(--navy);
margin-bottom: 48px;
padding-bottom: 48px;
border-bottom: 1px solid var(--marble);
}
/* ACL banner */
.acl-banner {
background: var(--warm-white);
border: 1px solid var(--gold);
border-radius: 12px;
padding: 28px 32px;
margin-bottom: 48px;
display: flex;
gap: 20px;
align-items: flex-start;
}
.acl-banner .acl-icon {
font-family: 'Cormorant Garamond', serif;
font-size: 22px;
font-style: italic;
color: var(--gold);
flex-shrink: 0;
line-height: 1;
margin-top: 3px;
}
.acl-banner p {
font-size: 14px;
line-height: 1.65;
color: var(--navy);
}
.acl-banner a {
color: var(--gold);
text-decoration: none;
border-bottom: 1px solid rgba(168,137,79,0.3);
}
.acl-banner a:hover { border-bottom-color: var(--gold); }
/* Sections */
.policy-section {
margin-bottom: 48px;
padding-bottom: 48px;
border-bottom: 1px solid var(--marble);
}
.policy-section:last-of-type {
border-bottom: none;
margin-bottom: 0;
padding-bottom: 0;
}
.section-num {
font-family: 'Cormorant Garamond', serif;
font-size: 11px;
font-weight: 400;
letter-spacing: 0.18em;
text-transform: uppercase;
color: var(--gold);
margin-bottom: 8px;
}
.policy-section h2 {
font-family: 'Cormorant Garamond', serif;
font-weight: 400;
font-size: 26px;
color: var(--navy);
margin-bottom: 20px;
line-height: 1.2;
}
.policy-section p {
font-size: 15px;
margin-bottom: 16px;
color: var(--navy);
}
.policy-section p:last-child { margin-bottom: 0; }
/* Requirements list */
.req-list {
list-style: none;
margin: 16px 0 20px;
display: flex;
flex-direction: column;
gap: 10px;
}
.req-list li {
font-size: 15px;
padding-left: 20px;
position: relative;
color: var(--navy);
}
.req-list li::before {
content: '';
position: absolute;
left: 0;
top: 11px;
width: 6px;
height: 1px;
background: var(--gold);
}
/* Contact us block */
.req-list.contact-list li {
padding-left: 0;
border-bottom: 1px solid var(--marble);
padding-bottom: 10px;
}
.req-list.contact-list li::before { display: none; }
.req-list.contact-list li:last-child { border-bottom: none; padding-bottom: 0; }
.req-list.contact-list strong {
font-weight: 500;
font-size: 12px;
letter-spacing: 0.1em;
text-transform: uppercase;
display: block;
color: var(--ash);
margin-bottom: 2px;
}
/* Non-returnable tag */
.hygiene-note {
display: inline-block;
background: var(--marble);
border-radius: 4px;
padding: 2px 10px;
font-size: 13px;
color: var(--navy);
margin-top: 6px;
}
/* Contact footer */
.policy-contact {
background: linear-gradient(160deg, #1C2B3A 0%, #2E4258 100%);
border-radius: 12px;
padding: 48px 40px;
text-align: center;
margin-top: 64px;
position: relative;
overflow: hidden;
}
.policy-contact::before {
content: '';
position: absolute;
top: 50%;
left: 50%;
transform: translate(-50%, -50%);
width: 400px;
height: 400px;
background: radial-gradient(ellipse, rgba(168,137,79,0.1) 0%, transparent 70%);
pointer-events: none;
}
.policy-contact h3 {
font-family: 'Cormorant Garamond', serif;
font-weight: 300;
font-size: 28px;
color: var(--warm-white);
margin-bottom: 8px;
}
.policy-contact p {
font-size: 14px;
color: var(--ash);
margin-bottom: 28px;
}
.contact-links {
display: flex;
gap: 16px;
justify-content: center;
flex-wrap: wrap;
}
.contact-links a {
display: inline-block;
padding: 12px 28px;
border: 1px solid var(--gold);
border-radius: 4px;
font-family: 'Jost', sans-serif;
font-size: 12px;
font-weight: 400;
letter-spacing: 0.15em;
text-transform: uppercase;
color: var(--gold-light);
text-decoration: none;
transition: background 0.2s, color 0.2s;
}
.contact-links a:hover {
background: var(--gold);
color: var(--navy);
}
@media (max-width: 600px) {
.acl-banner { flex-direction: column; gap: 12px; }
.policy-contact { padding: 40px 24px; }
}
The Glow Co. Aesthetics
Returns & Refunds
We want you to feel confident every time you shop with us. If something isn't right, we'll make it right.
01
Change of Mind Returns
We accept change of mind returns within 14 days of delivery, provided the item is:
- Unopened and unused
- In its original packaging, undamaged and resaleable
- Accompanied by proof of purchase
To start a return, email us at support@theglowcoaesthetics.com.au with your order number and the reason for return. We'll reply within one business day with instructions.
Return shipping for change of mind is at the customer's cost. We recommend using tracked postage — we cannot process refunds for items that don't reach us.
02
Faulty, Damaged or Incorrect Items
If your order arrives faulty, damaged in transit, or different from what you ordered, we'll cover return shipping and issue a full refund or replacement — your choice.
Please contact us within 14 days of delivery at support@theglowcoaesthetics.com.au with:
- Your order number
- A brief description of the issue
- A photo if the item is damaged
We'll organise a prepaid return label and resolve the issue promptly.
03
Non-Returnable Items
For hygiene reasons, the following cannot be returned unless faulty:
- Opened skincare products
- Items marked as non-returnable on the product page
04
Refund Processing
Once your return is received and inspected, we'll process your refund within 7 business days. Refunds are issued to your original payment method. Depending on your bank or card provider, it may take a few additional days to appear in your account.
We do not offer direct exchanges. If you'd like a different product, please return the original item and place a new order.
We're here to help
Reach us any time — we'll get back to you within one business day.